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WebPay Frequently Asked Questions

What is Amazon WebPay?

Amazon WebPay allows users to send, receive, and request money from other users from the Amazon Payments website.

How do I send money with Amazon WebPay?

To make a payment from the website, follow these steps:

  1. Log in to your Amazon Payments account.
  2. Click the Send Money tab.
  3. In the Send money to field, enter the e-mail address or alias of the recipient.
  4. In the Amount field, enter the amount you want to send to the recipient. Optionally, you can include a note to help you organize your payments. The notes are visible to both you and the recipient.
  5. When you are done, click Continue.

If you do not have enough in your Amazon Payments account to cover your payment, you can choose another funding source for this payment on the Select a Payment Method page. All available funding options, including verified credit cards and verified bank accounts, will appear in a drop-down box. Select the funding method you want to use and then click Continue to complete your payment.

Note: Payments sent to unregistered users require the recipient to accept the payment. If the payment is not accepted within 30 days, the payment is returned to the sender.

Whom can I send money to?

You can send money to any recipient with an e-mail address or alias.

What if the recipient does not have an Amazon Payments account?

Amazon Payments users can send money to individuals even if the recipient does not yet have an Amazon Payments account. New users must register with Amazon Payments to accept payment or to send and withdraw funds they receive.

Payments sent to unregistered users require the recipient to accept the payment after they have registered for an account.

Is there a fee for using Amazon WebPay?

No, there is no charge to send money using Amazon WebPay. However, your bank or credit union may assess a fee for cash advances. Please contact your card issuer for addition information about this.

How does someone send money to me?

The sender can make a payment from the website using Amazon WebPay by knowing your e-mail address or alias.

How do I request money with Amazon WebPay?

You can send payment requests from the Amazon Payments website to anyone using their e-mail address or alias.

To request a payment from the website, follow these steps:

  1. Log in to your Amazon Payments account at https://payments.amazon.com/.
  2. Click the Send Money tab.
  3. Under the Send Money tab, click Request Payment.
  4. In the Request From field, enter the e-mail address or alias of person you want to request payment from.
  5. In the amount field, enter the amount you want to request from the recipient. Optionally, you can include notes to help you organize your payment requests. The notes are visible to both you and the recipient.
  6. When you are done, click Continue.

When the payment request is completed from the website, both you and the recipient will receive an e-mail with the details of the payment request. The e-mail sent to the requestor contains a link to send a payment reminder or to cancel the request. The e-mail sent to the recipient contains a link to accept or decline the payment request.

Note: If the payment request is not fulfilled or declined within 10 days, the payment request will automatically be canceled. No further action is necessary.

How do I claim money sent to me?

If you are a registered Amazon Payments Account holder, you can reject or simply do nothing when you receive an incoming payment. However, you can accept an incoming payment only if you meet its claim requirement(s).You might be required to complete any of the following tasks to complete a claim requirement:

If you are not registered for Amazon Payments and you want to accept an incoming payment, please follow these steps:

  1. Register for an Amazon Payments account at https://payments.amazon.com/ Be sure to use the e-mail address where you received the payment request.
  2. Log in to the Amazon Payments website at https://payments.amazon.com/.
  3. Add or verify that there is a valid credit card associated with the account. For assistance, please see https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/Managing-Your-Account/Adding-a-Credit-Card.
  4. Under Notifications, click the Claim MyPayments link.
  5. Select Accept Payment from the drop-down box for the payment you want to accept. You must meet the payment's claim requirement to accept it. See below for more details.
  6. Click Continue to claim the payment.

How do I fund the payment?

You can fund your payment using the credit card on file or from your Available Balance.

As soon as you verify the bank account information added to your account, you can add funds to your Available Balance. To add funds to your Available Balance, follow these steps:

  1. Log in to your Amazon Payments account.
  2. Click the Deposit tab.
  3. Select your bank account from the drop-down menu.
  4. Enter the amount you want to transfer from your bank account to your Payments account.
  5. Click Continue.

Note: You cannot add funds to your Amazon Payments account by using a credit card.

Where can I spend the funds in my Amazon Payments account?

You can use the funds to send money to others, pay for items at Amazon.com, or convert the funds to an Amazon.com Gift Card.

How can I withdraw the funds in my Amazon Payments account?

You can withdraw funds from your Amazon Payments account at any time. To withdraw funds, follow these steps:

  1. Log in to your Amazon Payments account.
  2. Click the Withdrawal tab.
  3. Select either a bank account from the drop-down menu or the Amazon.com Gift Card option.
  4. Enter the amount to transfer to your bank account or Gift Card.
  5. Click Continue.

Withdrawing funds to your bank account usually takes about 5-7 business days, not including weekends or holidays. (Note that this time period is dependent upon your bank.) When you initiate a withdrawal, the transaction appears in your account as a pending transaction. After the transfer, the transaction status, either "Success" or "Failure," will appear in your Amazon Payments account.

There are no fees charged for withdrawing funds from your Amazon Payments account, but there are minimum transfer amounts:

  • Minimum of $1.00 for Amazon.com Gift Card withdrawals
  • Minimum of $1.00 for bank account withdrawals

Withdrawals to your bank account can fail for a number of reasons. If your withdrawal fails, the funds will be returned to your Amazon Payments account and will be reflected in your account's Available Balance. If you encounter a withdrawal error the first time, we suggest you try the withdrawal again. If the withdrawal continues to fail, try deleting your bank account and adding it again. Finally, you should contact your bank to verify that your account is able to receive Automated Clearing House (ACH) deposits from external sources.