Amazon Payments FAQ

What is Amazon Payments?
Amazon Payments is a service that provides you with the ability to send and receive payments for goods or services by using the payment methods already associated with your Amazon.com account. To make a payment, you can use a credit card, bank account, or Amazon Payments Account balance.
How do I sign up?
You'll be prompted automatically to sign up for an account when you make your first payment with Amazon Payments. If you already have an Amazon.com account, we will set up a Personal Account with Amazon Payments that allows you to send payments using credit cards. There is no separate registration process.
If you want to receive payments using Amazon Payments, or you want to pay using a bank account, you can enhance your Personal Account. There are a several account types to choose from. Learn more about the account types available.
Am I protected when I use Amazon Payments?
If there are ever unauthorized Amazon Payments charges against your credit card or bank account, you can dispute the charge with us. Depending on how quickly you notify us about any unauthorized transactions, you might not be held responsible for those charges. If you submit payment for a product or service and you do not receive the item, or it is materially different than advertised by the merchant, you can dispute the transaction and request reimbursement. Learn more about transaction disputes.
Is my payment information shared with anyone?
We do not share your credit card or bank account information with third parties without your consent. You do not need to disclose your payment information to others when you use Amazon Payments. Because your Amazon Payments account is linked to your Amazon.com account, any changes you make to payment methods in your Amazon Payments account will appear on your Amazon.com account (and vice versa).
What payment methods can be used with Amazon Payments?
You can make a payment using credit cards, your bank accounts, or Amazon Payments account balance. Accepted credit cards include Visa, MasterCard, Discover, American Express, Diners Club, and JCB. To make a payment using your bank account, you'll need to complete a bank account verification process through your Amazon Payments account. Learn more about adding payment methods to your account. Please note that you cannot use Amazon Gift Cards to pay for purchases with Amazon Payments on third-party websites.
Can I get a bank account added and verified today?
Yes, you can instantly verify a bank account for use with Amazon Payments, as long as you have valid online access credentials to your account with the bank. For more information, see Adding a Bank Account.
Is it safe to let Amazon use my bank account login credentials to verify my bank account?
Amazon never records your credentials in any database, cookie, or browser session. We simply pass your credentials through to your bank to verify the account. When the account is verified, the credentials are no longer available.
I don't have a bank account login. I do have a bank, though. Can I still verify my bank account with Amazon Payments?
Yes, you can still verify your bank account even though you don't have online access to it, using the random deposit method of account verification. This method is also secure, but takes longer. For more information, see Adding a Bank Account.
My business uses a corporate bank account. Can I use that?
Yes, you can use your corporate account. However it must be verified directly by Amazon. For more information, see Adding a Corporate Bank Account.
Why do I need to provide security questions and answers?
We use the security questions and answers you provided during registration to help protect your account. We'll ask you to verify your security questions and answers when adding new bank account information to your Amazon Payments account.
Can I change my security questions and answers?
No, you cannot change the security questions and answers that you supplied at the time of account registration.
What if I forget my security questions and answers?
To protect your privacy and financial information, we cannot tell you the answers you supplied at the time of account registration. For the same reason we are unable to allow you to reset the security questions. If you have forgotten your security questions or answers and you need to verify your bank account, you might be able to complete the verification process through alternative procedures. Please contact us to request more information.
How do I change my account information?
You can manage many aspects of your Amazon Payments account on the Amazon Payments web site (https://payments.amazon.com). Go to Amazon Payments web site, click the Your Account link, and then click Edit My Account Settings at the top of the page to manage payments related to your account.
Some of your account information, including your e-mail address and password, can be changed only on Amazon.com. Learn more about managing your account information.
How do I make a payment?
When you see Amazon Payments is an accepted payment method for a product or service you want to purchase, simply click the Amazon Payments logo, enter your Amazon.com e-mail address and password, and then select your payment method. Learn more about making payments with Amazon Payments.
How do I withdraw funds from my Amazon Payments Account?
If you want to withdraw funds from your Amazon payments account, you can do so by initiating either an Amazon.com Gift Certificate purchase or a transfer to your bank account. To transfer funds to your bank, you must complete the bank account verification process. Learn more about withdrawing funds from your Amazon Payments Account.
I think I just received a phishing e-mail. What do I do?
If you receive a phishing e-mail message, we ask that you report it as quickly as possible. Please contact us to report a phishing e-mail message. Learn more about identifying and reporting phishing e-mails.
I'm having a problem with my account or with trying to complete a purchase using my account. What do I do?
We're sorry you are experiencing a problem with Amazon Payments. Here are some steps you can try:

  • Please check that you are entering the e-mail address and password associated with your Amazon.com account correctly when you are trying to complete a purchase.
  • If you can enter your account e-mail address and password, but you cannot complete your purchase, please check that your payment method is set up correctly. You can do so by following the steps listed in our online Help topic Managing Your Account.
  • If your payment method is set up correctly, but you still cannot complete your purchase, please use the Contact Us form in Amazon Payments.
  • If you cannot create an Amazon.com account or you do not have an Amazon.com account, please go to the Amazon.com web site (www.amazon.com), click the "Help" link at the top-right corner, click the Contact us Button, click the Skip sign in button, and then follow the instructions on the page. You can contact us by e-mail, or you can request a phone call from Customer Service.

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