Buyer help > Paying for goods and services

Canceling payments or orders

After a payment has been initiated, it cannot be canceled. If necessary, the merchant or business that you submitted the payment to can issue a refund to you.

If you contact a merchant directly about canceling an order, take note of the following:

  • Some merchants begin processing orders almost as soon as they are placed, so it might not be possible to cancel or change an order via your Amazon Payments account.
  • However, merchants might be able to make changes to an order if they have not yet dispatched your order, so please contact the merchant if you want to change or cancel your order. If a charge for the order has already been processed, merchants can initiate refunds.
  • Remember that Amazon Payments cannot cancel or change an order on your behalf and cannot refund you for purchases. If you email us for these reasons, we will ask you to contact the merchant, by which time they may have already dispatched the item to you.

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